Frequently Asked Questions - memoQ translator pro

How much does memoQ cost?

A yearly memoQ translator pro subscription costs 360 EUR / 400 USD (+ VAT, if applicable).

Is this a new product?

No, it is simply a new licensing plan. You will have the full functionality and feature set of a memoQ translator pro license and continuous access to support and new feature releases until your subscription ends.

Can I cancel my subscription at any time?

You can cancel the renewal of your subscription at any time. You will continue to have access to all the features and services for the remainder of your billing cycle.

Can I pay the yearly subscription in instalments?

No, the full annual price needs to be paid upfront.

Do I get the same features regardless of whether I choose subscription or perpetual?

Yes, these licensing plans provide access to the same product with the same set of features.

I have received a discount. How can I use it?

If you receive a discounted offer, please follow the instructions in the email. You will find the offer in your “my memoQ” account.

I already have a perpetual translator pro license, what does the subscription offering mean to me?

Your current perpetual license will not be affected. You can still renew your SMA coverage for access to support and updates. Starting a subscription is completely optional. If you would like to start a memoQ translator pro subscription as a replacement for your perpetual license, please contact our sales team at sales@memoq.com.

What is the difference between SMA and subscription?

Subscription offers more flexibility. Your subscription renews automatically while the SMA coverage payments must be continuous and paid manually to access Support and the latest features. SMA coverage periods start from the previous expiration date. Backlogs, if accumulated, must be settled to have valid SMA coverage again. Subscription periods start from the day of the purchase.

What does perpetual license mean?

If you purchase a perpetual license, it is yours forever. Included in your perpetual license, you receive 4 hours of assistance with our Support Team and a single year-long access to new memoQ version releases. After one year, you will need to renew your SMA to continue accessing new features and support.
If you choose a yearly subscription, there are no additional costs for support and maintenance. Pay your yearly fee and access all the memoQ translator pro features as well as the latest updates and free support.

What is the SMA? (Support and Maintenance Agreement)

A year after your initial memoQ translator pro license purchase you will be asked to pay for the SMA fee.
The SMA (Support and Maintenance Agreement fee) is a yearly, continuous fee that cannot be skipped.
While the SMA fee payment is not obligatory, as your license is perpetual, it is highly recommended you keep track of the SMA fee, as it cannot be skipped.
We advise you to renew your SMA each year when getting close to the expiration date. Each year is payable. If you haven’t renewed your SMA in three years, you would need to pay all 3 years to enjoy the latest version of memoQ.
The SMA renewal date is always counted from the date of your initial memoQ license purchase. This date cannot be changed when renewing your SMA.

How much is the SMA for translator pro?

One year of SMA costs 144 EUR/164 USD.

What is the validity of my SMA?

The SMA is a yearly fee. Your SMA is counted from the day of your first purchase. The date of your first purchase will indicate when you will need to renew your SMA.

Can I just extend my SMA from today?

It is possible to renew the SMA on any day, however, please keep in mind that the first purchase date will always indicate when the SMA should be renewed for another year.

Can I still use my translator pro license if my SMA is not valid anymore?

Yes, you can still use translator pro, as your license itself is perpetual. The only limitation of not renewing your SMA is that you will not be able to download newer versions of memoQ, and you will not be eligible to receive help from the Support Team. 

Where can I renew my SMA?

Please follow our guide for further instructions here.

My SMA expired, how much do I need to pay to download the current version?

Please calculate the number of years elapsed since your first purchase and multiply it by 124 EUR or by 154 USD. In order to make a correct calculation, use the first purchase date as it is the indicator of the SMA renewal date.

Can I still use my translator pro license if my SMA is not valid anymore?

Yes, you can still use translator pro. The only limitation of not renewing your SMA is that you will not be able to download newer versions of memoQ, and you will not be eligible to receive help from the Support Team.

If I see a discount for new translator pro license purchase, can I use it for my SMA renewal?

Buying a completely new license and renewing the SMA are two completely different options, however, we run regular campaigns for expired SMA renewals via email.
Please notice:
We advise you to renew your SMA each year when getting close to the expiration date. Each year is payable. If you haven’t renewed your SMA in three years, you would need to pay all 3 years to enjoy the latest version of memoQ.

Useful links:

Renewal guide
More about the SMA

What is my translator pro’s serial number?

The serial number is the identification of your license — it should be provided when contacting Sales or Support.

Can I use the serial number on 2 computers, even at home or in the office; on a laptop or desktop?

You may use your translator pro license by adding to your serial number a -001 and -002 at the end.

Where can I buy a license?

Via our webshop

I am having issues when purchasing, where can I get help?

Please find our purchase guide here.

Do you offer discounts?

We run regular campaigns to support linguists and freelancers. If you signed up for our regular email updates, you will receive email notifications about discount campaigns once they occur. Also make sure to follow memoQ on Facebook to be notified about updates!

I received a discount code! How can I purchase using a discount code?

Please follow the instructions here.

If I see a discount for new translator pro license purchase, can I use it for my SMA renewal?

Buying a completely new license and renewing the SMA are two completely different options, however, we run regular campaigns for expired SMA renewals via email.

Can I get a VAT invoice?

If you require an invoice, please make sure to send a ticket to our Support Team here. In the ticket, please state the nature of your request (invoice), with all the necessary information, and our team will assist you in creating the invoice.
Please note, in order to assist you with an invoice, a purchase of one full price memoQ translator pro license must be made, or at least 5 years of missing SMA for one translator pro license.